Canadian government provides update on immigration and passport task force

Edana Robitaille
Published: August 19, 2022

On June 25, Prime Minister Justin Trudeau announced the creation of a task force to evaluate service standards for Immigration, Refugees and Citizenship Canada (IRCC), passport applications and Canada’s airports.

This task force was in response to what he deemed to be “unacceptable” backlogs in these services.

At the time, IRCC had a backlog of 2.4 million people waiting for their applications to be processed.

In an email response to CIC News, a representative from the Office of the Minister of Crown-Indigenous Relations, has confirmed that since June the task force, made of a large group of federal ministers, has met weekly to identify service gaps and areas for improvement.

Discover if You Are Eligible for Canadian Immigration

IRCC backlog is up to 2.7 million people

IRCC's backlog of applicants grew significantly during the pandemic and processing times have slowed.

To give applicants a realistic idea of how long it will take for their application to be processed, the updated IRCC processing time tool shows how long it will take for applications to be processed in each IRCC line of business. IRCC continues to lag most of its service standards.

However, Immigration Minister Sean Fraser told CIC News in June 2022 that with more staff and more investment in technology and digitization, he is optimistic that most service standards will be achievable by the end of 2022.

“My sense is by the end of this calendar year, new applications coming in will have the kind of certainty that we’ll be able to meet our service standard and people will be dealing with 60 days or 6 months or 12 months, not an undetermined period of time.”

New passport pick-up offices opening

Service Canada is currently facing an unprecedented swell in passport applications as pandemic-related travel restrictions have eased. Canadians have been forced to wait in hours-long lines and processing times have been uncertain. As a result, the task force has introduced several new measures that are currently in effect, or will be soon.

One of these measures is the introduction of four new passport pick up offices. The government recently announced that new passport pickup locations will be opening in Trois-Rivières, Quebec; Sault Ste. Marie, Ontario; Charlottetown, PEI.; and Red Deer, Alberta.

According to the spokesperson, the task force recommends opening approximately 20 new application and pick-up locations in total. Minister Karina Gould says these locations will process passports in nine or ten business days. Each new passport pick-up will be within 50 kilometers of most Canadians, which may alleviate some of the long lines in other locations and many will have extended service hours.

The government also invested $85 million in the 2021 Fiscal and Economic Update to help minimize the backlog of applications and long wait times. Much of this budget has gone towards hiring an additional 500 new passport officers as well as 319 Citizen Services Officers. Additionally, the government is retraining existing staff from other federal agencies to process passports.

Other measures

Canadians who are renewing a passport may be eligible to take advantage of a simplified renewal process in which those with passports that have been expired or less than 15 years, or have had their passports lost, stolen or damaged, may only have to submit two photos, two references, the application form, and fees, rather than mailing in proof of citizenship or finding a guarantor.

In the long term, the task force will be exploring options that will allow people to submit applications online as well as enable over 300 Service Canada centers to process passport applications. However, there is no timeline given for these initiatives to take effect.

Discover if You Are Eligible for Canadian Immigration

© CIC News All Rights Reserved. Visit CanadaVisa.com to discover your Canadian immigration options.

Share this article
Share your voice
Did you find this article helpful?
Thank you for your feedback.
Subscribe to our newsletter
Did you find this article helpful?
Please provide a response
Thank you for your helpful feedback
Please contact us if you would like to share additional feedback, have a question, or would like Canadian immigration assistance.
  • Do you need Canadian immigration assistance? Contact the Contact Cohen Immigration Law firm by completing our form
  • Send us your feedback or your non-legal assistance questions by emailing us at media@canadavisa.com
Related articles
Canada holds first healthcare Express Entry draw since July
A scenic lake with a mountain in the background on a summer day
IRCC invites Express Entry candidates in third draw of the week
Cape Breton Island
Why skilled workers and international graduates in Quebec should consider Express Entry
The Quebec and Canadian flags blowing in the wind on a summer day
ANALYSIS: How this year’s Immigration Levels Plan affects the chances of success for Express Entry candidates
Canada's Latest levels plan impacts Express Entry candidates
Top Stories
New Brunswick pauses several permanent residence pathways
Free tools and resources for your immigration journey
Canada vs. Australia: Which country is the best choice for international students seeking immigration?
Join our free newsletter. Get Canada's top immigration stories delivered to your inbox.
Subscribe
More in Study
Canada vs. Australia: Which country is the best choice for international students seeking immigration?
A collage with the CN Tower and the Sydney Opera House
CRA to hold webinar for international students
Money and income tax papers litter a surface, in a menagerie of financial ministration.
Discounts and offers for international students in Canada
A student shopping at her local grocery store for essentials.
International students in Canada can work 24 hours a week off-campus
A young woman walks while carrying a laptop
Link copied to clipboard